La consultora Kantar ha organizado el webinar 'Optimizar las inversiones de mi marca en tiempos de crisis: Marca o Punto de venta, dónde tengo el negocio más seguro y el potencial', en el que ha tratado aspectos como la importancia de conocer la estructura de negocio de una marca en base a la nueva realidad, o el comportamiento de los consumidores.
Las consultas online rápidas y espontáneas se denominan micro momentos y constituyen situaciones potenciales para conectar con los clientes y generar valor en la relación con ellos.
Tribuna firmada por Laura de la Fuente, CEO de Snippet, sobre el papel de la tecnología y su democratización para mantener una comunicación constante y fluida con los clientes a través de videos individualizados y la importancia de incorporar este tipo de herramientas en la estrategia de las empresas.
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