Teresa Verdugo, responsable de Operaciones de Nhood España, ha participado en una jornada online sobre el futuro del sector del retail organizada por el Círculo de Empresarios de Galicia.
Las consultas online rápidas y espontáneas se denominan micro momentos y constituyen situaciones potenciales para conectar con los clientes y generar valor en la relación con ellos.
Esta iniciativa, que se une a las diferentes medidas que el grupo ha adoptado durante la evolución de la crisis sanitaria, se centra principalmente en el delivery, un formato que se ha consolidado durante la pandemia.
Juguettos logra afianzar en 2020 su presencia a través de tiendas físicas a pesar del impacto de la COVID-19, con una red de 275 puntos de venta y más de 1.500 profesionales.
La compañía inicia un proceso de expansión hacia nuevos mercados internacionales en Europa, eligiendo Iberia, España y Portugal, como principal mercado estratégico.
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